Our Store Policy

Welcome to Modern Muse! We strive to provide you with a pleasant shopping experience and ensure your satisfaction with our products and services. Please take a moment to review our store policy below:

**Product Information:**

1. We make every effort to accurately display product information, including descriptions, images, and specifications. However, please note that colors and sizes may vary slightly due to individual monitor settings and manufacturing processes. 2. All product dimensions and weights mentioned on the website are approximate.

**Pricing and Payment:**

1. Prices for our jewelry items are listed in the currency specified on our website.

2. We reserve the right to change prices without prior notice, but any modifications will not affect orders that have already been placed.

3. Payment options, including cash on delivery, Gcash and other forms of payment, will be clearly stated during the checkout process.

4. All transactions are conducted using secure and encrypted payment gateways to protect your personal and financial information.

**Order Processing:**

1. Once you place an order, you will receive an order confirmation email containing details of your purchase.

2. We aim to process and ship orders within a specified timeframe, which will be communicated to you during the checkout process. Please note that these shipping times are estimates and may be subject to delays due to unforeseen circumstances.

3. In the event that an item is out of stock or unavailable, we will notify you promptly and provide alternative options, such as a refund or a substitute product.

**Shipping and Delivery:**

1. We offer shipping to the address provided during the checkout process. Please ensure that the shipping address is accurate and up to date.

2. Shipping costs, if applicable, will be calculated and displayed during the checkout process.

3. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

4. While we strive to deliver your order within the estimated timeframe, please note that delivery times may vary depending on the shipping method, location, and external factors beyond our control.

**Returns and Exchanges:**

1. We want you to be satisfied with your purchase. If, for any reason, you are not completely happy with your order, please contact our customer service within a specified timeframe (7 days) from the date of delivery to initiate a return or exchange.

2. Returned items must be in their original condition, unused, and with all original packaging, tags, and labels intact.

3. We reserve the right to inspect returned items before issuing a refund or exchange.

4. Return shipping costs, unless otherwise stated, are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

**Privacy and Security:**

1. We are committed to protecting your privacy and maintaining the security of your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.

2. You are responsible for maintaining the confidentiality of your account login credentials and for any activities or orders placed using your account.

**Contact Information:**

info@modernmuse.store